Zoom North East – Taxi Rental Terms and Conditions

Welcome to Zoom North East! Before booking with us, please read our Terms and Conditions carefully, as they govern the rental of our taxi services. By proceeding with a booking, you acknowledge and accept the following terms:

1. Booking and Payment
Booking Confirmation: All bookings must be confirmed via our website, email, or by contacting our customer service team.
Payment: A minimum advance payment of 20% of the total fare is required to confirm the booking. The remaining balance must be paid before the journey starts. We accept all major forms of payment, including bank transfers and credit/debit cards.
Cancellation and Refunds:
* Cancellations made more than 30 days before the start of the journey are eligible for a full refund of the advance payment.
* Cancellations made between 15 – 30 Days before the journey are eligible for a 50% refund.
Cancellations made within 15 days will not be eligible for any refund.

2. Service Inclusions and Exclusions
Inclusions: The rental includes a designated driver, fuel, tolls, state taxes, Driver’s night allowance and parking fees (unless stated otherwise).
Exclusions: Additional charges for permits for specific areas or activities will be charged separately, unless otherwise specified in your booking package.

3. Passenger Responsibility
Seat Belts: Passengers are responsible for wearing seat belts at all times during the journey.
Personal Belongings: Zoom North East is not liable for any loss or damage to personal belongings left in the vehicle.
Damages: Any damage to the vehicle due to negligence, willful misconduct, or misuse by passengers will be charged to the customer.

4. Driver and Vehicle Usage
Professional Drivers: Our drivers are professionally trained, licensed, and familiar with the region. Customers are not permitted to drive the vehicle at any time.
Driving Hours: Drivers operate within regulated hours to ensure safety. Trips planned outside these hours may require a secondary driver or overnight accommodations.
Substitution of Vehicle: In case of a vehicle breakdown or unforeseen issues, Zoom North East reserves the right to replace the vehicle with an equivalent model.

5. Unforeseen Circumstances
Zoom North East will not be held responsible for delays or cancellations due to unforeseen circumstances beyond our control, such as extreme weather, political unrest, natural disasters, or road closures.

6. Liability and Insurance
Limited Liability: Zoom North East holds no liability for any loss, injury, or damage during the rental period unless it’s directly caused by the negligence of our company or driver.
Insurance: All vehicles are insured under applicable local and national laws. Passengers are advised to carry personal travel insurance as we do not provide individual passenger insurance coverage.

7. Governing Law
These terms and conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of the local courts where Zoom North East is registered.

Contact Us
For questions, concerns, or clarifications, feel free to contact our customer service team at zoomnortheast.ghy@gmail.com